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Pushing `service’ up the SLA agenda

Posted by admin in Infrastructure on Tue, 09/03/2010 - 16:50

The Cloud is all about service provision, but the all important Service Level Agreements (SLAs) used to measure its performance and capabilities still have very little to do with actual service. This is something that really does have to change is service providers are to demonstrate that they can meet customers real needs. The problem is that just about all current SLA models measure the service providers’ infrastructures, while most users want an understandable measure of their own operations.

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Business Cloud Summit 2009

In the latest of our series of videos from the Business Cloud Summit 09, we talk to customers on the frontline of the Cloud.

Business Cloud Summit 2010- the Business Cloud one year on!

We said that 2009 was the Year of the Cloud. We were wrong. In reality it was a year of the Cloud, albeit an important year. It was the year that Cloud Computing adoption gained sufficient traction that even if your organisation hadn't begun to roll out Cloud-based technologies, it needed at least to put them on the corporate agenda for consideration. 

It was against this backdrop that the first Business Cloud Summit was held. Reflecting the greater and more mainstream take-up of Cloud Computing, this year's Business Cloud Summit is very much The Business Cloud – One Year On! We're going to be hearing from even more of the increasingly established and experienced practitioners of Cloud Computing in both the private and public sectors.  You really won't want to miss this... Read more.