Salesforce.com has added another Cloud to its portfolio with the introduction of RemedyForce, an IT service management offering developed in conjunction with BMC Software.
BMC's IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio provide the core functionality for RemedyForce. At the heart of RemedyForce is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the Force.com enterprise Cloud platform.
"IT service management customers now have a Cloud to address their needs," said Marc Benioff, Salesforce.com CEO. "As the next major Salesforce cloud offering, we expect RemedyForce will drive Cloud Computing success throughout the IT departments at businesses of all sizes."
Key features include:
- An IT service management suite optimised for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management application
- Service management capabilities, including a configuration management database to provide the required "single source of truth"
- Streamlined implementation on the Force.com platform and salesforce.com's trusted global service delivery infrastructure
- Real-time collaboration using Salesforce Chatter
- Mobile access, reporting, and analytics.
"RemedyForce provides an impressive new group of companies the opportunity to access the power of BMC's IT Service Management solutions as well as strengthens the core offering available to our own customers. The result provides businesses new ways to get more out of their IT investment," said Bob Beauchamp, chairman and CEO, BMC Software.
RemedyForce joins the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com as the latest element of Salesforce.com's expanded portfolio.
