Greg Gianforte has a simple objective: he wants to “rid the world of bad experiences”. The RightNow Technologies CEO reckons that ensuring good customer experiences is a major competitive differentiator for the Cloud CRM firm and one that chimes with the needs of the wider end user market.
In the latest of our series of videos from the Business Cloud Summit 09, we talk to customers on the frontline of the Cloud.
We said that 2009 was the Year of the Cloud. We were wrong. In reality it was a year of the Cloud, albeit an important year. It was the year that Cloud Computing adoption gained sufficient traction that even if your organisation hadn't begun to roll out Cloud-based technologies, it needed at least to put them on the corporate agenda for consideration.
It was against this backdrop that the first Business Cloud Summit was held. Reflecting the greater and more mainstream take-up of Cloud Computing, this year's Business Cloud Summit is very much The Business Cloud – One Year On! We're going to be hearing from even more of the increasingly established and experienced practitioners of Cloud Computing in both the private and public sectors. You really won't want to miss this... Read more.