Greg Gianforte has a simple objective: he wants to “rid the world of bad experiences”. The RightNow Technologies CEO reckons that ensuring good customer experiences is a major competitive differentiator for the Cloud CRM firm and one that chimes with the needs of the wider end user market.
In the latest of our series of videos from the Business Cloud Summit 09, we talk to customers on the frontline of the Cloud.
Leading Cloud Computing industry figures offers their unique viewpoint on topical and strategic issues.
In this article Cameron Nouri, Email & Apps Evangelist at Rackspace suggests that Cloud Computing alters the role of email in business.
"Email is clearly an important tool for communication, but it is just part of the infrastructure and not part of the company’s IP, which drives market share and delivers competitive edge. This means email needs to adapt to businesses’ requirements, not the other way around. As Cloud Computing become more widespread, we are already seeing a shift in how email is managed." Read more.
