Rackspace' ended up with “power issues” this week when its Dallas-Fort Worth facility had problems with its SSL server, crashing sites hosted by its network of servers crashing back to earth.
The firm suffered several outages in total. On Monday afternoon, part of one of Rackspace's nine data centres suffered a power outage, which was restored a few hours later. The outages also affected the Secure Sockets Layer (SSL) cluster which went down Monday afternoon ,was later restored, , went down again about an hour later, was restored an hour after when it stayed up – apart from a mid-evening 'flicker'.
Rackspace issued updates over twitter and its own support blog while it’s own site was down. “These power interruptions were the result of a range of power infrastructure issues,” Rackspace said in an update on its blog. “Right now, the Dallas data center is stable and running on utility power. Our UPS units have been re-serviced and re-checked as of this evening, and we are in the process of doing the same with our generators.”
“Although this outage only affected a portion of our customers in one of our nine global data centers, we consider any outage to be unacceptable,” the company said in its update. “We sincerely apologize to our customers and those who were affected by this downtime. … Now that we have the near-term situation stabilized in Dallas, we have some work to do to improve our reliability. We will follow up with more information as we work through our root-cause analysis.”
Rackspace guarantees 100% network and infrastructure uptime, but will credit customer accounts 5% of the monthly fee for each 30 minutes of infrastructure downtime, up to 100% of the monthly fee for affected servers.
