As part of its broader agenda of becoming the number one UK mobile operator by 2012, France Telecom’s Orange has turned to The Cloud to handle its internal talent and performance management.
The firm has deployed SuccessFactors to 13,000 employees in the UK to cascade objectives, manage reporting and calibration, and ensure fair grading throughout the organisation.
“It’s really important for us to notice our rising stars and help develop talent internally,” said Karen Gusterson, Head of Managed Services for Orange. “Telecommunications is one of the most rapidly changing industries there is. So that we can be nimble in this environment, we need the ability to communicate and cascade updated goals throughout the organisation as we adjust strategy over time.
“Everybody uses the system from the CEO and senior management down,” “It is not just an extra step in the process, it is the process. We’re using it extensively for employee performance reporting and calibration purposes, as well as helping to drive salary reviews and develop career plans for staff.”
France Telecom serves more than 177 million customers worldwide in five continents, of which two-thirds are Orange customers. “Orange is a great example of a company that is transforming its business by harnessing and managing the performance of its employees to drive real business results,” commented Lars Dalgaard, CEO of SuccessFactors. “The ability to easily measure individual employee contributions—accurately, clearly, fairly and objectively – is enabling Orange to gain a dynamic feedback loop between managers, subordinates, and peers.”
