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Bubble bursts among customers over SaaS promise, warns Gartner

Posted by Stuart Lauchlan in Management on Wed, 08/07/2009 - 10:34

Research firm Gartner Group has urged vendors to get back to the funadmental values of the SaaS model after finding that customers are underwhelmed by the results of their investments to date.

Gartner surveyed users and prospects of SaaS solutions in 333 enterprises in the US and the UK in December last year. The study found that while SaaS has become increasingly accepted in the mainstream, this has not automatically meant happy users and that many feel that the SaaS promise has not been realised.

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Business Cloud Summit 2009

In the latest of our series of videos from the Business Cloud Summit 09, we talk to customers on the frontline of the Cloud.

Business Cloud Summit 2010- the Business Cloud one year on!

We said that 2009 was the Year of the Cloud. We were wrong. In reality it was a year of the Cloud, albeit an important year. It was the year that Cloud Computing adoption gained sufficient traction that even if your organisation hadn't begun to roll out Cloud-based technologies, it needed at least to put them on the corporate agenda for consideration. 

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