The Practical Cloud: Trinity Mirror Group

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Newspaper publisher Trinity Mirror Group aims to cut costs and make it easier for staff to collaborate on projects using Cloud-based Google Apps for Business.

Trinity Mirror is major UK publisher with 6,500 staff at 60 locations working on national titles such as the Mirror and local papers like the Manchester Evening News.

The media giant recognised a need to help staff collaborate and communicate more effectively, while at the same time ease the email storage burden on IT. Says Steve Walker, Google Apps product manager, at Trinity Mirror:   

“We had Lotus Notes in-house, but we realised some time ago that it would never fulfil the business requirements in terms of collaboration and email, particularly in terms of the storage that you can get from a Cloud-based provider. We looked at the cost of provisioning in-house storage and and realised it was more cost-effective to migrate to the Cloud.” 
 

Alongside Gmail, staff will be able to use a range of integrated web-based features, including Google Talk, office suite Google Docs, calendaring, and web page creation tool Google Sites. Staff will be able to work on the same document in real-time, using any Internet-connected device.

Phase one was to roll out Gmail and calendaring and this is being followed by a new intranet, developed using Google Sites. Since deployment started in September, 2,000 or so users are using Google Apps and it will quickly be rolled out to the rest of the workforce.

Persuading the board that a Cloud solution was a safe option was a relatively easy sell. Walker recalls:   

We looked carefully at security and availability and service levels and spent a bit of time doing due diligence. We sold it to the business on the basis that although our in-house product is reliable and cost-effective, in order to deliver the same kind of experience as in the consumer sector we would have to spend an awful lot of money to provide remote access and 25Gb mail boxes.” 
 

The company is also currently implementing Salesforce.com’s Cloud-based CRM system. It’s still early days for the project, but once things have bedded down over the next couple of months, the company aims to look afresh at opportunities that exist in Google sites in terms of collaboration and sharing information. He says:   

“Everybody who’s migrated to Gmail is very happy with it. Universally, once they realised they could retain their local identity [email address] and get information to their mobile device or home, it sold itself.” 
 

Gaining user buy-in was also made easier because IT found many people were already using Gmail as a personal productivity tool and were sharing documents with colleagues and managing team calendars. From an IT standpoint, using Google Apps will have a tremendous impact. Walker says:   

Someone else will be doing devleopment for us and we won’t have to find the internal resource to develop applications. We can focus on customer service and helping our staff. We’re enabling them rather than being a barrier to developing sites. We’re tapping into resources that already exist and not having to go through the whole process of provisioning infrastructure and the whole cycle of patching and maintaining operating systems. It’s just taken all that headache away.”
 

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