Coral, part of Gala Coral Group, has rolled out WorkPlace’s Cloud-based OnLine Workforce Management (WFM) across 1,700 licensed betting shops and 10,000 colleagues.
Coral is the third largest retail bookmaking business in the UK with a market share of approximately 20%. Coral runs over 1,600 Betting Shops and has a team of over 9,000 people is dedicated to giving our customers the best betting experience in the United Kingdom.
Coral is part of Gala Coral Group and is one of Europe’s pre-eminent Betting and gaming businesses with strong market positions and well established brands, both on the high street and online. The Group’s operations are primarily focused in the UK, and also Italy – the two most attractive gambling markets in Europe.
As a firm of its size, Coral needs to manage its employees effectively in order to ensure consistent customer service levels as well as reduce costs and reduce administration time.
Coral has implemented WorkPlace OnLine Cloud Schedule and Attendance Management with USB biometric registration devices. The solution will enable the company to deploy the right people in the right place at the right time to meet customer demand and provide visibility of labour across all shops.
Andy Hicks, Central Operations Director, Coral, commented:
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