With its SuiteWorld conference around the corner, NetSuite has staked its claim to lead the Professional Services Automation market for the third year in succession.
According to the SPI Research 2011 Professional Services Maturity Benchmark Report, NetSuite owns 20 percent of the market share, while the closest competitor has only 12 percent. Additionally, four out of 12 "Best-of-the-Best" professional services organizations participating in the study are said to be using NetSuite OpenAir software to manage key business processes across project management, resource management and project accounting.
NetSuite defines PSA solutions as being those which:
The SPI report surveyed more than 214 professional services organizations (PSO) on a variety of operational best practices. "Best-of-the-Best" placings go to the top 12 firms who have significantly outperformed the benchmark average by scoring four out of five or better in all five service performance dimensions in the SPI report—Vision, Finance and Operations, Service Execution, Human Capital Alignment and Client Relationships.
Key findings in the SPI benchmark report include:
- More than 88 percent of the "Best-of-the-Best" firms surveyed have PSA solutions in place, providing a competitive edge
- Fifty seven percent of PSA users run their application in the Cloud, while 13 percent stated that they plan to move their PSA to the cloud within three years
- Embedded Software as a Service PS organizations have shifted from cost centres to profit centres
- The PS workforce is becoming more global – while 86 percent of this year's participating organizations are headquartered in North America, 58 percent of their employees are located outside of North America.
Jeanne Urich, Managing Director at SPI Research, commented:
A complimentary copy of the full report is available.
