The on-demand CRM model has enjoyed a good year, bringing double digit growth rates for vendors and maintaining its status as the poster-child for alternative delivery models in CRM. It has gained accelerated adoption across enterprises of various sizes in 2008 and reshaped customer perceptions, dispelling some myths regarding the limitations of on-demand solutions.
CRM in The Cloud set to increase - Surya Mukherjee, Datamonitor
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