Social CRM
The social enterprise is increasingly seen as beneficial says a new study, while Social CRM is set to expand.
RightNow's had a cracking year, according to CEO Greg Gianforte, with Social CRM big and a bigger push into the US public sector.
While 2009 was the year for testing out social computing concepts such as blogs and communities, 2010 will see their transformation into a more mature cha...
The shadow of Dave Carroll hangs long over RightNow. You've probably seen Dave, even if the name doesn't immediately ring a bell. He doesn't work for RightNow ...
