SLA

Rob Lovell's picture

Riding past the cowboy Cloud providers

3 comments
When it comes to deciding on the Cloud, there are ways to identify the good from the bad providers...
Keith Bates's picture

I thought it was in the contract?

1 comment
What can be done to ensure that the SLAs we agreed upon actually mean what I thought they did?
Keith Bates's picture

Flexibility is the key to success

3 comments
Central to offering a flexible Cloud service is communication, says Keith Bates of the Cloud Computing Centre.
Stuart Lauchlan's picture

Pushing `service’ up the SLA agenda

The Cloud is all about service provision, but the all important Service Level Agreements (SLAs) used to measure its performance and capabilities still have ver...
Stuart Lauchlan's picture

RightNow demands rivals come out and proud to deliver on Cloud promise

Customers might think they automatically have flexibility and price elasticity with Cloud applications deals, but in reality many are no better than the lock-i...

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