customer experience
The emergence of a multi-channel world brings its own billing challenges.
For many businesses, the question of how to manage their IT effectively is a choice between outsourcing and the use of Cloud solutions.
KLM's been flying through the Clouds for many years, but its latest move just made it a bit more mobile.
Focus, focus, focus - the key to keeping ahead in the customer experience stakes...
RightNow's had a cracking year, according to CEO Greg Gianforte, with Social CRM big and a bigger push into the US public sector.
RightNow Technologies wants to make a point. CRM is a bit old hat, it says. It’s got a bit of an image problem with the average man on the street. Nobody...
